Yesterday, we published a story that MTN has notified its customers about its planned network freeze period which will start today, February 24th, 2023. It was discovered that the story got many customers of the networks confused because they felt it means there would be no services from the company.
Experts have, however, clarified what the exercise means. According to them, the exercise would not disrupt the services the company provides to its customers.
According to one of the IT experts consulted, Shina Badiru, the exercise simply means that the back-end activities that are usually carried out daily will be suspended during the 6 days period.
The notice sent out by the company stated how the planned network freeze period will take place and therefore solicits the understanding of its customers. The notice stated thus:
“Please be informed of the Planned network freeze period for the 2023 National Election to enable proper management of customers’ expectations.
During this period all activities that will impact the network have been put on hold
The freeze periods are as below
- Presidential and National Assembly elections: 6 days
.* start day 24 February 2023
*End date -1st March 2023”
- “Gubernatorial and State assemblies elections:6days
- Start day 10thof March 2023
- End date 15thMarch 2023”
“Please note that the start and end dates are inclusive of the freeze period
Activities will return to normal after the periods above.
Thank you for your understanding.”
Regards
EB Quality Assurance and Service Management.
