Eko Electricity Distribution Company (EKEDC) held an engagement forum with its customers under its Ijora Business District on Thursday at the National Power Training Institute of Nigeria (NAPTIN) Training Center in Surulere, Lagos.
The MD/CEO of the Company, Dr. Tinuade Sanda led the EKEDC Management team to the town hall meeting with the customers to listen their plights and proffer solutions.
The forum is an implementation of the Company’s strategic plans to extensively engage its consumers across its operational network.
Following her appointment as the first female MD/CEO of Eko DisCo, Dr. Sanda vowed to change the perception of the Company via better communication with customers and improvements in customer satisfaction index. She appreciated the customers and the representatives of the various Community Development Associations (CDAs) for attending the forum then assured them that delivery of service excellence to EKEDC’s customers is her top priority.
She said, ‘we are holding this strategic meeting with you – our esteemed customers on how we can work together to serve you better. These past few months have been challenging for you as customers and us as service providers. We have experienced system collapses of the national grid, vandalism of our electrical installations, energy theft and assaults of our staff. As a result, we are here to listen to you and request your support in improving our services.’
Complaints made by attendees at the forum cut across inadequate power supply, estimated billing, and metering.
Mr. Jamiu Mobolaji from Lagos Mainland CDA expressed his displeasure over the recent erratic supply in his area. He further requested the EKEDC Management team to investigate the unprofessional behaviours exhibited by some staff of the Company at the grassroot levels. Another customer from the Otto community, Mr. Babatunde Bello stated that customers are showing apathy to payment of bills due to the erratic supply of power.
In response to the complaints, Dr. Sanda explained that the low allocation to Eko DisCo from the grid, in addition to the recent system collapse, has affected adequate supply of power to customers. She however, assured them that her team will find a balance to this and ensure that all customers irrespective of their categories are well supplied. She also urged customers to report any act of misconduct such as extortion and display of unprofessionalism by any EKEDC employee through the appropriate complaint channels – 09078102787 and whisleblower@ekedp.com.
In addition, Dr. Sanda announced that the Meter Asset Providers (MAP) scheme has commenced and encouraged the customers to apply for meters to put an end to estimated billings. She further advised the customers to desist from vandalism and energy theft as these have equally affected supply of power to customers.
As the leading customer centric power utility and the preferred choice of stakeholders, Dr. Sanda reiterated that Eko DisCo will continue to hold such engagement forums for better service delivery and improved customer relations.
