…role of the NCC is not only to ensure accessibility but also to enhance service delivery for consumers
The Nigerian Communications Commission (NCC), has said that it is working to remove all obstacles hindering the delivery of world-class telecommunication services to Nigerians.
Dr. Aminu Maida, Chief Executive Officer of the Nigerian Communications Commission (NCC), stated this at a stakeholders meeting in Abuja.
According to him, the role of the NCC is not only to ensure accessibility but to enhance service delivery for consumers, stating further that Nigeria accounts for 132 million internet connections out of the estimated five billion internet users globally.
“Nigerians spend an average of four hours and 20 minutes on social media daily, far above the global average, underscoring how deeply embedded digital interaction is in our lives.
In 2024, Nigeria’s daily data usage averaged 336 gigabytes per second, marking a 39 percent increase from the previous year, a clear indication of the data-driven lifestyle many Nigerians lead.”
The NCC boss said the telecommunications landscape in Nigeria has transformed from a powerhouse for e-commerce activities through high-speed internet services.
He stated that with the rollout of 3G, 4G, and now 5G, ‘we’ve seen Nigerians adopting social media, e-commerce, online banking, and more.’
The introduction of 3G networks in the mid-2000s, he said, marked the beginning of this shift, enabling basic browsing and email, adding that, the leap to 4G LTE brought faster speeds, enabling video streaming, online gaming, and a myriad of digital activities.
“Now, with 5G promising even faster speeds and lower latency, new frontiers are opening for innovations such as smart cities, autonomous vehicles, and the Internet of Things, driving further demand for data.”
He promised that the commission was prepared to remove all impediments hindering world-class services.
Maida said, “I would like to stress at the heart of the commission’s strategic vision is the commitment to meet the expectations of our stakeholders: the Consumers, the Industry/Licensees, and the Government.
“To achieve this, our focus has evolved from simply demanding quality service to ensuring a holistic Quality of Experience throughout the telecom consumer’s lifecycle, from SIM registration to usage and even service disposal. Our goal is for consumers to be consistently satisfied with telecom services.”
