The Management of Eko Electricity Distribution Company (EKEDC) has met customers under its Ajah and Ibeju business districts in a forum to address the situation of electricity supply in the areas. The town hall meeting, which took place at Leawood Hotel in Ajah, is in furtherance of the Disco’s continuous engagement with customers and other stakeholders under its distribution network in Lagos and Ogun States.
The MD/CEO of Eko Disco, Dr. Tinuade Sanda was represented at the meeting by the Chief Finance Officer, Mr. Joseph Esenwa who assured the customers that the Management of the company is aware of the issues affecting power supply in the areas and has thus organised the platform to address the situation. He said, ‘on behalf of the MD/CEO of Eko Disco, I would like to appreciate your support for our company as we cannot be in business without you, our esteemed customers. We have come here today to listen to your challenges, resolve them as our customer service team is on ground, and the one we cannot resolve here today will be surely addressed by our management team at your districts or the head office.’
While commending EKEDC for the engagement forum, some of the customers and the representatives of various Community Development Associations (CDAs) in Ajah and Ibeju tendered challenges affecting electricity supply in their respective communities. Most complaints were about inadequate power supply, while others were about metering, estimated billing, and safety issues within the company’s network.
Mr. Esenwa appealed to the customers and explained that while some of the complaints raised are peculiar to EKEDC, many were due to general issues affecting electricity supply in the whole nation. On the issue of inadequate supply of power, the CFO indicated that the Disco, in recent times, does not get its due allocation of supply from the national grid as a result of low generation of power, and manages the insufficient one it gets from the grid. He however informed the customers about the ongoing efforts to resolve this situation such as the CBN loans for Capex projects to TCN and Discos which will ensure procurement and rehabilitation of many electricity infrastructures to improve power supply in Nigeria. As regards metering, Mr. Esenwa advised the customers to key into the Meter Asset Provider (MAP) scheme to get prepaid meters. He also announced the commencement of mobile metering within the company’s network and assured customers that the exercise will get to their areas in due time.